Support Center
Help for customers and marketplace buyers of Bridgecodes products.
How we can help
Choose the option that fits your situation. All requests are received by the same team and categorised by type.
Before you contact us
The more detail you give us, the faster we can help. Please include:
- Product name and where you obtained it (this website or a marketplace)
- Product version, if you can find it
- Your environment: operating system, browser, hosting or database
- What you expected and what happened instead
- Exact error messages or screenshots
- Your order reference for licence or billing questions (never send passwords or payment card numbers)
Response expectations: we read every request and reply by email. Support response times have not yet been established, so we do not state a guaranteed response time here. Any response commitment for a particular product or agreement will be stated on that product page or in your agreement.
Support contact
- BridgecodesA brand of Numi Innovations Ltd.
- Support emailbridgecodesupport@gmail.com
- Phone+2348141250336
- Registered addressBlock C1 Jaclems Court Metro homes, Ajah
Technical support and installation help
Ask a question about a product, or request help with installation and configuration.
Report a bug
Found something that does not work as it should? Describe how to reproduce it and we will investigate. Please check the release notes first in case it has already been fixed.
Support FAQs
How do software licenses work?
Bridgecodes retains ownership of its software. Customers receive a licence to use it under the terms in our License Agreement and on the relevant product page. Where a product is bought through a marketplace, that marketplace's licence terms may also apply.
Do you provide installation assistance?
Installation and configuration help is available for our products through the Support Center. Installation guides are published on the Resources page as they become available for each product.
How do I report a bug?
Use the bug-report form in the Support Center. Please include the product name, version, what you expected to happen, what happened instead, and any error messages.
How can I request a refund?
Refund eligibility depends on what you purchased (digital product, subscription or custom development) and where you bought it. Read our Refund Policy, then contact us through the Support Center. Purchases made on a third-party marketplace are generally handled under that marketplace's refund process.